Terms of Service

1. Who we are

Straw Hat's Pokestop ("we", "us") sells graded and raw trading card singles to collectors in the United States through strawhatspokestop.com. By placing an order, browsing the shop, or otherwise using the site, you agree to these Terms of Service. If you don't agree with them, please don't use the site.

We may update these terms as the shop changes. The effective date at the top of this page always reflects the current version, and the terms that apply to your order are the ones in force on the day you placed it.

2. Eligibility and your account

You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order. You're responsible for the accuracy of the contact and shipping details you give us at checkout.

The shop doesn't require a customer account. Your cart is stored in your own browser, and we only create a record once you complete a purchase.

3. Listings, conditions, and photos

Every listing describes one specific card. The photographs on a listing are of the exact card you will receive — we don't use stock imagery — and any flaw we can see is called out in the description.

Raw cards carry a condition we assign ourselves (Near Mint through Damaged). That condition is our honest opinion after inspecting the card by hand, not a certification, and reasonable collectors can disagree at the margins. When a card sits between two conditions, we list it at the lower one.

Cards listed as professionally graded are sealed in a third-party holder from the grading company named on the listing, with the certification number shown so you can verify it directly with that grader. We pass on the grade the slab carries; we don't independently guarantee the grader's judgement, and we never break a slab open.

We try hard to keep prices, stock counts, and descriptions accurate, but errors happen. If we discover a material pricing or description error on an order we haven't shipped yet, we may cancel that order and refund you in full rather than fulfil it.

4. Orders, prices, and payment

Adding a card to your cart doesn't reserve it. Inventory is only committed when your payment succeeds, and because most listings are single copies, a card in your cart can sell to someone else before you check out.

All prices are in US dollars. Your order total is calculated on our servers from live listing prices at the moment you pay — the price shown in your browser is never the one we charge from.

Card payments are processed by Square. Your card details go directly from your browser to Square and are never stored on, or transmitted through, our servers. Your use of Square's payment form is also subject to Square's own terms.

We consider your order accepted when the payment is captured and you receive an order number. If the payment succeeds but we can't fulfil the order, we'll cancel it and refund you in full.

5. Shipping and delivery

We ship within the United States only. Orders go out within two business days, always with tracking. Shipping is a flat $10.00, free on subtotals of $15.00 or more.

Every card ships in a penny sleeve inside a rigid top-loader. Risk of loss passes to you on delivery to the address you provided.

Delivery estimates are the carrier's, not a promise from us. We can't control carrier delays. If an order is returned to us as undeliverable because of an address entered incorrectly at checkout, we'll refund the cards but not the original shipping.

6. Returns and cancellations

Because every listing is a single graded or hand-conditioned card whose value depends on its exact condition, all sales are final. We don't accept returns for buyer's remorse, for a change of heart on price, or because you disagree with a condition we assigned.

The exception is a listing that is materially wrong — the card you received is not the card described, or carries damage we didn't disclose and that isn't visible in the listing photos. Email us within 7 days of delivery with your order number and photos, and we'll make it right with a refund once the card is returned in the condition it arrived.

If you spot a mistake immediately after ordering, email us before the order ships and we'll cancel and refund it where we can.

7. Buyer's Protection

Buyer's Protection is an optional add-on you can accept at checkout. It costs $2.50 per $100 of your order subtotal, with any partial $100.00 block counting as a whole one — so a $300.00 order costs $7.50 and a $1,500.00 order costs $37.50 to protect.

If an order carrying protection is lost or stolen in transit, or arrives damaged, we will refund you in full — the cards, the shipping, and the protection fee itself. We do not promise a replacement card: our listings are single copies, so once one is gone we usually cannot ship another. The refund is the cover.

Claims must be sent to our support email within 30 days of the delivery date (or, for a package that never arrives, within 30 days of the last carrier scan), with your order number and photographs of any damage.

Protection pays out as a refund — because every card we list is a single copy, we can't promise a replacement. It applies to the items in this order only and does not cover buyer's remorse, grading disagreements, or addresses entered incorrectly at checkout.

Without protection, a lost or damaged shipment is subject to the carrier's claims process. We'll help you file that claim, but we can't guarantee its outcome and we're not liable for the loss.

8. Acceptable use

Use the site for its intended purpose: browsing and buying cards. You agree not to do any of the following.

• Scrape, harvest, or bulk-download listings, images, or descriptions for a competing service
• Interfere with the site's operation, probe it for vulnerabilities, or attempt to access the admin area or any account that isn't yours
• Use another person's payment details, or place orders you don't intend to pay for
• Resell or redistribute our listing photography, which remains our property

9. Intellectual property

The site's design, text, and card photography belong to Straw Hat's Pokestop. Pokémon, One Piece, and other trading card properties, along with their names, characters, and card artwork, are the trademarks and copyright of their respective owners. We are an independent reseller of authentic secondary-market singles and are not affiliated with, endorsed by, or sponsored by any card publisher or grading company.

10. Disclaimers and limitation of liability

Except where these terms say otherwise, the site and everything on it are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the site will be uninterrupted or error-free.

To the fullest extent the law allows, our total liability to you for any claim connected to an order or to your use of the site is limited to the amount you actually paid for that order. We're not liable for indirect, incidental, special, or consequential damages, including lost profits or the speculative future value of a card.

Nothing in these terms limits any liability that cannot lawfully be limited, including for fraud. Some states don't allow certain limitations, so parts of this section may not apply to you.

11. Governing law and disputes

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules, and any dispute will be brought in the state or federal courts located in Georgia.

Before filing anything, please email us. Nearly every problem we've had with an order was solved by a short conversation, and we'd rather fix it than argue about it.

12. Contact

Questions about these terms, or about a specific order, go to strawhatpokesupport@gmail.com. Please include your order number if you have one.