Buyer's Protection
Covers your order if it's lost in transit or arrives damaged — you get a full refund of what you paid.
What it covers
- Full refund if your package is lost or stolen in transit
- Full refund if the card arrives damaged or bent
- No receipts to chase — one email to our crew and we sort it out
- Claims accepted for 30 days after the delivery date
What it costs
Protection scales with the value of what you're shipping: $2.50 for every $100.00 of your order subtotal. Part of a $100.00 block counts as a whole one, so the smallest it ever costs is $2.50.
| Order subtotal | Buyer's Protection |
|---|---|
| $50.00 | $2.50 |
| $100.00 | $2.50 |
| $300.00 | $7.50 |
| $750.00 | $20.00 |
| $1,500.00 | $37.50 |
The exact figure for your cart is shown at checkout before you commit.
How it works
- 1
Toggle it on at checkout
Tick the Buyer's Protection box on the checkout page. It's added as its own line item, priced from your subtotal at $2.50 per $100.
- 2
We record it on your order
Your confirmation page and receipt both show that protection is active, so there's nothing to file or register.
- 3
Something goes wrong? Email us
Send your order number to strawhatpokesupport@gmail.com within 30 days of delivery, plus a photo if the card arrived damaged.
- 4
We refund you in full
Once the claim checks out, you get a full refund of what you paid — the card, the shipping, and the protection fee itself. Because every card we list is a single copy, we don't promise a replacement: the refund is the cover.
The fine print
Protection pays out as a refund — because every card we list is a single copy, we can't promise a replacement. It applies to the items in this order only and does not cover buyer's remorse, grading disagreements, or addresses entered incorrectly at checkout.
Without protection, orders lost or damaged in transit are subject to the carrier's claims process, which we'll help you file but can't guarantee.