Buyer's Protection
Covers your order if it's lost in transit or arrives damaged — we replace the card or refund you in full.
What it covers
- Full refund or replacement if your package is lost or stolen in transit
- Full refund or replacement if the card arrives damaged or bent
- No receipts to chase — one email to our crew and we sort it out
- Claims accepted for 30 days after the delivery date
How it works
- 1
Toggle it on at checkout
Tick the Buyer's Protection box on the checkout page. It's added as its own line item — $2.99, no matter how many cards are in your order.
- 2
We record it on your order
Your confirmation page and receipt both show that protection is active, so there's nothing to file or register.
- 3
Something goes wrong? Email us
Send your order number to crew@strawhatspokestop.com within 30 days of delivery, plus a photo if the card arrived damaged.
- 4
We replace it or refund you
If we still have the same card in the same grade, we ship a replacement. If not, you get a full refund — including what you paid for protection.
The fine print
Protection applies to the items in this order only and does not cover buyer's remorse, grading disagreements, or addresses entered incorrectly at checkout.
Without protection, orders lost or damaged in transit are subject to the carrier's claims process, which we'll help you file but can't guarantee.